We strive for the upmost clarity when it comes to how our programs work. Here are a few of our most frequently asked questions. For more information and any additional questions, please call 877-287-2448.
We strive for the upmost clarity when it comes to how our programs work. Here are a few of our most frequently asked questions. For more information and any additional questions, please call 877-287-2448.
You can call the number on the back of your card to reset your PIN at any time. Your Temporary PIN is provided at time of issuance. Your PIN is the access code for all pinned point-of-sale purchases.
You can use your new card as either credit or debit for your transactions. Credit uses your signature on the receipt, while debit uses your Personal Identification Number (PIN) to verify the transaction. Running your card as Credit will give you coverage under MasterCards zero liablility policy.
Yes. We encourage you to use the full value of your card, which expires as indicated on the front of the card. Once the card is expired, the card will be deactivated.
You should verify your balance before making a purchase. If the purchase amount exceeds your balance, the transaction will be declined. You can notify the merchant that you would like to use multiple forms of payment specify how much you’d like to put on your card, and then pay the difference with another card, cash or check.
The best way to use your card for gas is by seeing the attendant inside, and specifying how much you want to spend. Your card may be declined at the pump if you do not have adequate funds.
No, your new card cannot be reloaded. If you wish to receive a reloadable card please visit the url on the back of your card and follow the instructions above.
Some restaurants may verify that the card has enough funds to cover the purchase, plus a 15 -20% gratuity. If the amount remaining on your card isn’t enough to pay a tip, tell your server you’ll pay the tip in cash.
Call us immediately to cancel your card. We’ll send you a replacement card, with the remaining balance, minus a replacement card fee listed in the Card Fees section of the Cardholder Agreement.
Yes, but be aware that ATM’s charge fees for use.
You can check your card balance by calling our toll free number on the back of your card, or visiting the url on the back of your card. Balance inquiries are available 24/7 at no cost.
AThis Cardholder Agreement (this “Agreement”) sets forth the terms of your non-reloadable prepaid Card. Please read it carefully and retain it for your records. If you do not agree to these terms, do not use the Card and cancel it by calling Customer Service at 1-877-287-2448. Otherwise, your acceptance and/or use of the Card will be evidence of your agreement to these terms.
NOTE: THIS AGREEMENT REQUIRES CERTAIN DISPUTES TO BE RESOLVED BY WAY OF BINDING ARBITRATION, RATHER THAN BY JURY TRIAL. THE TERMS OF THE ARBITRATION CLAUSE APPEAR AT THE END OF THIS AGREEMENT.
The money credited to your Card will be held in a custodial account at the Bank. Funds in the custodial account are insured by the FDIC to its maximum limits.
You may not assign or transfer this Agreement or any of your rights or obligations under this Agreement. Any attempt to the contrary (such as the grant of a security interest) shall be null and void. This Agreement shall be binding on you, your executors, administrators, and any permitted assigns.
Except as expressly provided below, any controversy that arises out of or is related to (a) the Card, (b) any service relating to the Card, or (c) this Agreement, whether based on statute, contract, tort or any other legal theory, in which the aggregate amount in controversy for all claimants exceeds $15,000, including interest and attorneys’ fees, (any “Claim”) will be settled on an individual basis by binding arbitration under the Federal Arbitration Act (“FAA”). Judgment on the arbitration award may be entered in any court having jurisdiction. Any dispute regarding whether a particular controversy is subject to arbitration will be decided by the arbitrator(s). If any part of the damages or other relief requested is not expressly stated as a dollar amount, the controversy will be a Claim that is subject to arbitration. You and Bank acknowledge and agree that the transactions contemplated by use of the Card, and any controversy that may arise under or relate to the Card, Card services, or this Agreement involve “commerce” as that term is defined and used in the FAA.
The arbitration will be administered by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules (the “Arbitration Rules”). We will tell you how to contact the AAA and how to get a copy of the Arbitration Rules without cost if you ask us in writing to do so. The Arbitration Rules permit you to request deferral or reduction of the administrative fees of arbitration if paying them would cause you a hardship. Any in-person arbitration hearing will be held in Cache County, Utah, where our employees and records of the Card are located. It is within the arbitrator’s discretion to order the arbitration to take place by telephone. Each arbitrator shall be a licensed attorney who has been engaged in the private practice of law continuously during the 10 years immediately preceding the arbitration or a retired judge of a court of general or appellate jurisdiction. The arbitration award shall award only such relief as a court of competent jurisdiction could properly award under applicable law, including attorneys’ fees if allowed by applicable law or agreement, and may award to the prevailing party all pre- and post-award expenses of arbitration. All statutes of limitation, defenses, and attorney-client and other privileges that would apply in a court proceeding will apply in the arbitration. The filing of a demand for arbitration in accordance with the Arbitration Rules will be deemed the commencement of an action for purposes of any applicable statute of limitations. There will be no class Claims—Claims by or on behalf of other persons will not be considered in or consolidated with the arbitration proceedings between you and Bank.
The Agreement does not limit the right of you or us, whether before, during or after the arbitration proceeding, to obtain provisional or ancillary remedies or injunctive or other traditionally equitable relief (other than a stay of arbitration) necessary to protect the rights or property of the party seeking relief pending the arbitrator’s determination of the merits of the Claim or the Bank’s to exercise self-help remedies, such as the right of set-off. The taking of any of the actions described in the preceding sentence by either party or the filing of a court action by a party shall not be deemed to be a waiver of the right to demand arbitration of any Claim asserted as a counterclaim or the like in response to any such action. This arbitration provision will survive the termination of your relationship with Bank, whether evidenced by this Agreement or otherwise.
You understand, acknowledge and agree that: you have read carefully this provision in which you and Bank have agreed to arbitrate disputes; this provision limits or waives certain of your rights, including the right to bring a court action and to have a jury trial; there will be no class claims in arbitration; discovery may be more limited in arbitration than in a court proceeding; the right and grounds to appeal from an arbitrator’s award are more limited than in an appeal from a court judgment; and certain other rights you have in a court proceeding also may not be available in arbitration.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A PREPAID ACCOUNT WITH RAPID FINANCIAL SOLUTIONS: TO HELP THE GOVERNMENT FIGHT THE FUNDING OF TERRORISM AND MONEY LAUNDERING ACTIVITIES, FEDERAL LAW, UNDER THE PATRIOT ACT, REQUIRES ALL FINANCIAL INSTITUTIONS OR ENTITIES SPONSORED BY FINANCIAL INSTITUTIONS TO OBTAIN, VERIFY AND RECORD INFORMATION THAT IDENTIFIES EACH PERSON WHO OPENS AN ACCOUNT. WHAT THIS MEANS FOR YOU: WHEN YOU OPEN AN ACCOUNT, WE WILL ASK FOR YOUR NAME, ADDRESS, DATE OF BIRTH AND OTHER INFORMATION THAT WILL ALLOW US TO IDENTIFY YOU. WE MAY ALSO ASK TO SEE YOUR DRIVER’S LICENSE OR OTHER IDENTIFYING DOCUMENTS AND USE RESOURCES SUCH AS CREDIT BUREAUS OR OTHER MEANS TO VERIFY THIS IDENTITY INFORMATION.
© COPYRIGHT 2024 TYLER TECHNOLOGIES. ALL RIGHTS RESERVED. CARDS OR OTHER FINANCIAL PRODUCTS ARE ISSUED BY CACHE VALLEY BANK PURSUANT TO LICENSES BY MASTERCARD INTERNATIONAL INCORPORATED. MASTERCARD IS A REGISTERED TRADEMARK OF MASTERCARD INTERNATIONAL INCORPORATED. CACHE VALLEY BANK IS A MEMBER OF THE FEDERAL DEPOSIT INSURANCE CORPORATION (“FDIC”) AND ALL ACCOUNT AND CARDHOLDERS’ FUNDS THAT ARE PLACED BY TYLER OR RAPID INTO THE CACHE VALLEY BANK AS YOUR AGENT AND CUSTODIAN ARE ELIGIBLE FOR FDIC PASS-THROUGH INSURANCE IN ACCORDANCE WITH THE FDIC’S APPLICABLE TERMS AND CONDITIONS.
EVOLVE BANK & TRUST AND/OR GREEN DOT BANK OR GO2BANK, WHICH IS GREEN DOT’S FLAGSHIP MOBILE BANK, ALSO OFFER SREVICES AVAILABLE TO YOU IF YOU WANT TO TRANSFER YOUR FUNDS OR CREATE A MOBILE BANK ACCOUNT TO USE YOUR FUNDS. THESE SERVICES CAN BE ACCESSED THROUGH THE LINKS ON OUR WEB PAGES.